Ekko Full-Powered Lithium Pallet Jack 4000lbs. Capacity - EPC18Li

Shipping Policy

Thank you for shopping with Ironva. Below you’ll find details about our shipping process, delivery times, and related information.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped according to the shipping method selected at checkout.

If we experience a high volume of orders, processing may be delayed by a few days. We appreciate your patience during these times.

Shipping Rates & Delivery Estimates

Shipping charges and estimated delivery times are calculated and displayed at checkout.

Estimated delivery times:

• Domestic shipping: 5–7 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Shipping Locations

We currently ship to:

• All U.S states excluding Alaska and Hawaii

If we do not ship to your location, you will be notified at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Delays

We are not responsible for delays caused by:

• Carrier issues

• Weather conditions

• Customs clearance

• Incorrect shipping information provided by the customer

Incorrect or Incomplete Address

Please ensure your shipping address is correct before placing your order. Ironva is not responsible for orders shipped to incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at sales@ironva.com within 30 days of delivery so we can assist you.

Contact Us

If you have any questions about our shipping policy, please contact us at:
Email: sales@ironva.com

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll 
also need the receipt or proof of purchase.

To start a return, you can contact us at sales@ironva.com. Please note that returns will need to be sent to the following address:
1630 s Princeton Ave, Unit #677, Arlington heights, IL, 60005, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us 
without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take 
longer than expected.

You can always contact us for any return questions at sales@ironva.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may 
evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalize
items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get
in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new 
item.

European Union 14 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for 
any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its 
original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically 
refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to 
process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@ironva.com